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Can I trust Joust? Joust home loan marketplace keeps your information secure

Joust holds an Australian Credit License Number 481805 and is a member of the Australian Financial Complaints Authority.

You can absolutely trust Joust to provide a secure, competitive marketplace for your home loan. Joust plays the role of matchmaker, providing a convenient digital marketplace for lenders to meet customers. Joust’s innovative new platform provides home loan customers like you with a transparent, convenient home loan shopping experience. With Joust, you will be offered some of the best rate bids available based on your credit and personal profile.

Joust was created because we know that people like you deserve to be judged on your own merits and individual financial position, not the national average. Joust brings this idea to life, backed by unbeatable industry knowledge. The founders of Joust have a wealth of industry experience with the big banks which is why we were granted an Australian Credit Licence.

Joust stores your personal information in a secure environment that complies with all regulatory requirements and follows best practices.

Before you submit your Joust, you will be asked to fill out some personal information in our web application. Joust removes all information that could identify you so lenders only see a de-identified profile of basic financial information, including your Equifax credit score range. Lenders will ultimately use this profile to drive their bids.

Your de-identified profile allows lenders to see only the basic information they need to bid for your home loan.

This allows lenders to tailor their loan offers based on your financial profile. You can be totally comfortable in the knowledge that your personal information remains anonymous for the duration of your Joust.

When you select a winning bid, you are authorising Joust to provide only the winning bank with your full profile so they can contact you to discuss your needs in greater detail. They will then work with you directly to finalise your home loan application and settlement. You can read more about how we keep your information secure in our Privacy Statement

Unlike a mortgage broker, Joust does not actually participate in your home loan application process. Joust is committed to providing you and lenders with a dynamic, fair and transparent marketplace that allows you to select the best home loan rate that suits your needs. 

Would you like to learn more about how you can select the best home loan rates with Joust? You can read all about how the process works here, or you can find out if Joust is right for you.

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